A timely, strategic response to problems can minimize losses and damage. Resilience helps clients get their messages out and plan for what’s coming next.
Adversity sometimes leaves scars that can impact future success. We help clients rebuild their reputations so they can move forward.
Our team has decades of experience in newsrooms, boardrooms and courtrooms. In both high profile cases and those in which discretion is key, we help our clients navigate risks and identify opportunities.
When challenges arise, Respond with Resilience.
“When you’re in the trenches, you want Brad Goldstein on your team. He’s tough, tenacious and effective. He communicates clearly and is extremely responsive. He is a bulldog and he is fun to work with.”
Crisis Prevention and Planning
Having a strategy in place before a crisis occurs saves time and resources, and alleviates confusion that may make matters worse. Let us assess your risks and tailor a plan for your needs.
Brand Tarnishing / Employee Malfeasance
Even an honest mistake can put your organization’s reputation at risk. We have experience dealing with problems originating from the boardroom to the lunchroom.
Manufacturing / Food Industry
Food manufacturers and restauranteurs face multiple challenges that can quickly erode consumer confidence in your brand. We have a unique understanding of the issues in this industry.
Contrary to what some companies claim, most information on the Internet cannot be erased. We have the tools to help clients around the world effectively shape and disseminate their own narratives.
Resilience Communications has 17 years of experience dealing with regulatory, legal, permitting, stakeholder and environmental issues in this industry.
The best estate planning can sometimes miss the mark. Our experience in high profile family disputes involving personal and corporate assets can help you control your public profile and your message.
As Mark Twain wrote a century ago, “A lie can travel half way around the world while the truth is putting on its shoes.” If you have been falsely accused – whether in a legal, business or social setting – we can help ensure that your side of the story is heard.
High Profile Divorces
Private relationships may become public in divorces. We help clients avoid unfair scrutiny, discover assets and deflect unwanted attention.
Companies reach out to equity markets for good reasons, but not all relationships last. Public conflicts can impact employee morale, productivity and the ability to forge new partnerships. Be prepared in case your interests diverge.
“I have had the pleasure of working with Brad for many years. He is smart, quick, represents his clients well, and has a great sense of humor. I have seen him take on some very difficult cases and turn them into positive outcomes. If I had a tough assignment, this is the guy I would want leading my team.”
“Toscanini’s is a family business that The New York Times called “the best ice cream in the world”. Our reputation is our most valuable asset and Resilience worked with us to build a comprehensive crisis management plan to protect our brand. I recommend Resilience to any business, no matter what size.”
Crisis Plan Development
Preparing for potential problems allows you to to respond quickly and effectively when they arise. Resilience Communications will help you devise the right strategy for your business, brand, and circumstances.
Resilience Communications has experience handling a wide range of situations, including the following:
- False accusations
- Cyber breaches
- Civil litigation
- Criminal allegations
- Corporate malfeasance
- Workplace accidents
- Regulatory intervention
- Mergers and acquisitions
- Community outreach
- Executive arrests
Resilience has assisted clients from all walks of life rebound from reputational setbacks.
“I have had the pleasure of working with Brad Goldstein on some very difficult cases. He was thorough, engaging and represented his client better than anyone I have seen. In a crisis, I definitely want him on my team.”
Bradley L. Goldstein
With extensive experience as both an an award-winning investigative journalist and a corporate communications officer, Brad understands the potential trajectories and consequences of crises big and small. His expertise includes crisis communications and management, media relations, reputation management, public relations for litigation, community engagement facilitation, and brand development.
His professional experience includes 17 years as chief corporate communications officer for Oxbow Carbon LLC, a private energy and commodity business with offices in 23 countries and annual sales over $4 billion. He was also responsible for handling investigations and communications for several multi-million dollar international fraud cases. Earlier in his career, Brad was an award-winning investigative reporter, specializing in insurance, government, labor and business issues.
He has been cited in publications including The Wall Street Journal, The New York Times and The London Times, and has appeared on CBS’s 60 Minutes and in the award-winning Netflix documentary Sour Grapes. He is also noted in books, including The Billionaire’s Vinegar; In Vino Duplicitas: The Rise and Fall of a Wine Forger, and Sons of Wichita. His journalistic awards and honors include a Harvard University Nieman Fellowship, a Knight Foundation Fellowship, and numerous regional and national awards.
Hilde is an award-winning writer and editor whose journalistic work has been featured in The Boston Globe, The St. Petersburg Times (now The Tampa Bay Times), The Palm Beach Post, AARP’s The Bulletin and in other newspapers, magazines and radio programs. She has also worked in marketing for clients that include hospitals, colleges and law firms. She is a graduate of the University of Massachusetts.
“I called Resilience when a client’s family member got involved in an incident that had the potential to hurt her business. In a response worthy of special operations, Brad’s group helped us assess the risks, communicate with customers and employees, and prepared my client and myself to deal with news media. With Brad’s guidance, we were able to keep the bad publicity to a minimum. We are glad we hired Resilience. They are good people with great skills and insights, and our FIRST choice when bad news comes our clients’ way.”
“Nobody is tougher or better suited for managing a crisis than Brad. He successfully managed a multi-national complex investigation that cast a light on the shadowy world of counterfeiting. I would recommend him to anyone looking for guidance in turbulent times.”
Press & Media
On a visit to the cellar of billionaire collector and anti-counterfeiting crusader Bill Koch, Lettie Teague had the rare opportunity to taste legendary wines alongside cunning (and very expensive) fakes.
Bill Koch, sibling of the famous Koch brothers, Charles and David, spent $35 million investigating what began as $400K in wine fraud. Turns out, Koch was the wrong guy to swindle.
In Vino Duplicitas, Peter Hellman The Wall Street Journal Patrick Cooke Aug. 31, 2017 7:10 p.m. ET In the early pages of “In Vino Duplicitas,” an engrossing account of wine fraud and forgery, Peter Hellman offers a primer for anyone who has dashed into a shop looking...
“Brad managed a complex, international investigation into the clandestine word of wine counterfeiting and he obtained outstanding results for his client. Throughout, Brad worked very well with prosecutors, law enforcement officials, lawyers in the private sector, and others. Brad is a truly dedicated professional.”
“I have had cases where he opposed my clients, and cases where my clients have hired him. I have found him to be smart, tenacious, and creative. He is very results driven and never loses site of the client’s interests.”
“I have worked with Brad on several issues. He is the kind of person I would want on my side when things get tough. He knows the issues, he represents his clients well, and he knows how to make sure his clients voices are heard.”