Crisis Management

We have extensive experience assisting individuals, companies, non-profit organizations, educational institutions and others facing reputational risk. In both high-profile situations and cases where discretion is key, we help clients prepare for, respond to and recover from challenges. Issues we have worked on include social media attacks, Title IX cases, criminal and civil allegations, divorce and family disputes, employee malfeasance, data breaches and more. We recognize that every client has unique goals and concerns, and we tailor our approach accordingly.

Our services include the following:

  • Crisis Communication Plan Development: We create comprehensive, proactive plans that outline specific procedures and communication strategies to be used during various types of crises. This includes anticipating potential problems, identifying key stakeholders, establishing communication channels, and defining messaging.
  • Media Relations and Training: We assist in advising and/or handling all interactions with the media, including press releases, press conferences, and interviews. We also provide training for spokespeople on how to effectively communicate with the media during a crisis.
  • Stakeholder Communications: We develop clear, consistent messages to stakeholders, including employees, customers, vendors, partners, volunteers, neighbors and others.
  • Reputation Monitoring and Management: We monitor online and other media activity to quickly identify potential issues.  
  • Rebuilding Strategies: We work with clients to rebuild and strengthen reputations post-crisis, including community engagement and positive PR campaigns.

It’s complicated,

I need help.