An employee at a high-profile community institution was killed in a freak workplace accident,  traumatizing both the staff and the entire community, and putting the institution under the spotlight of international media attention.  The institution’s success depended on public confidence that its operations were safe and well-managed.  Resilience helped the leadership get its message out to the media, communicate with distraught employees, and reassure both financial supporters and the public at large that the institution would weather the storm.

 

 

 

 

 

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