When an employee at a non-profit organization got momentarily distracted, a freak fatal accident occurred.  The organization had a high profile in the community, and the accident traumatized the entire community.  The organization’s success depended on public confidence that its operations were safe and well-managed.  Resilience helped the organization’s leadership get their message out to a frenzied national media, communicate with distraught employees, and reassure both financial supporters and the public at large that the institution would weather the storm.